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Returns and exchanges

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email and return shipping label with  once the return request is approved. If your request is rejected, we will provide a follow up email stating the reason.

 

What items are returnable?

You can return your items within 21 days of your order date.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging with tags attached.
  • Damaged Items will be fully refunded. These items must be reported within 3 days of receipt. 

 

The following items are not eligible for return:

  • Items that were marked down (sale, clearance, or any item not at original price)
  • Face Masks
  • Preorder Items. (These items are not carried in store. We bring them to you at a special low price.)
  • Food & Self Care Items
  • Mystery Orders/Items/Packages
  • Items purchased at a discount of 25% or greater

 

 

Are there any charges for return?

  • Buyer is responsible for returm shipping charges. THe cost of the return label sent to you will be deducted from your credit amount. We will provide a receipt via email of these charges.
  • Original shipping charges are non-refundable
  • If your order qualified for free shipping, shipping charges will be deducted from your credit/refund.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, credit or exchange.
  • If you are approved, then you will receive a gift card for the amount of your purchase. If you chose to exchange your item, you will receive tracking in your email. If your item is shipped back to us within 2 days of receipt, your original payment method will be credited. Credits will appear within an 7-10 days of the approval of your return.
  • Please note that it may take up to 5 business days to process your return after it arrives at our facility.
Sizing Chart
Sizing Chart
SIZE & FIT

Bust

With arms relaxed at your side, measure the fullest part of your bust while keeping the measuring tape parallel to the ground.

Natural Waist

Keeping the measuring tape parallel to the ground, measure around your waist at the narrowest point of your torso. Make sure to keep one finger in between the tape and your body.

Hips

Stand with your heels together and measure around the fullest part of your hips, keeping the measuring tape parallel to the ground.