Shipping + Returns
Temporary Shipping Policies RE: COVID 19
- Free Shipping on all US orders
- Contact Free Curbside Pick Up for Online Order
Hours: Wednesday-Saturday 12pm-4pm.
Park behind store in lot. Call us at 203-491-2090. Please stay in your
car until our staff places your order on the pick up table and returns to
the store. You may pick up your order after they return inside. Thanks!
- You may experience delayed processing times as a result of a decrease in staff. We are working our hardest to get your orders out ASAP!
- Strength & Grace is not responsible for uninsured packages. If your package is lost or stolen and you did not select to add ROUTE insurance to your order, we are unable to assist you. Orders with ROUTE will receive a replacement product, if available, or a refund. This is all handled by ROUTE, our insurance company.
- All returnable items that are post marked within 2 days of delivery date (excluding Sundays) will be eligible for a full refund (buyer is responsible for all shipping charges. If your order qualified for free shipping or was shipped during a free shipping promotion - shipping charges will be deducted from your refund or credit.
- Store credit will be provided for all items that are postmarked 3+ days after delivery. Items must be received no later than 21 days after purchase date, no exceptions. Items returned after the valid period will be shipped back at buyers expense or donated if requested. Store credit will be delivered via gift card code to your email. We are not responsible for list gift card codes.
- All items being returned must be unworn, unwashed, and tags attached
- Please allow up to 7 business days for your return to be processed after delivery date. Returns are processed one day a week (Tuesday mornings).
- SALE and Clearance items are NOT eligible for return or exchange
- Preorder items are final sale at the time of ordering. Please order carefully and use the size chart when ordering
- Mystery items are not eligible for return or exchange
- Intimates, including but not limited to bralettes, may not be returned or exchanges
- Face Coverings are final sale. There are no returns or exchanges of any kind for these items.
- If any defective of damaged items are received, contact the store via email within 3 days of receiving your item for a refund
Please fill out the form below to start the process.