Shipping + Returns

 Need to make a return? Click here! Returns cannot be processed without completing this form.

• $5.00  Flat Rate Shipping!
• Unfortunately, we are unable to combine orders after they are placed. We process a large volume of orders daily and have different teams that handle each part of our business. 
• In Stock Items ship within 2 business days!
• Preorders will ship upon arrival. Estimated arrival times are provided on the individual listing of the preorder. Please note these are estimates and that preorders may ship sooner than expected, but my also ship later than expected. Delayed shipments are beyond our control.
• We ship orders when they are complete. Please order pre-order items in separate orders from in-stock items. Otherwise, we will hold your in stock items and ship to you when preordered items arrive.
• Online only items ship directly from vendors. They are not available in store.

• Coupon codes must be presented or entered at the time of purchase. We cannot refund you for a coupon code that was not used, but you are more than welcome to use the code on an additional purchase. Sale prices may not be applied to items previously purchased at a different price. We do not accept expired coupons or coupon codes.
• Strength & Grace is not responsible for uninsured packages. If your package is lost or stolen and you opted out of ROUTE insurance, we are unable to assist you. Orders with ROUTE will receive a replacement product, if available, or a refund. This is all handled by ROUTE, our insurance company. Route charges are non refundable - regardless of shipping or pick up method chosen. Please review your cart prior to checking out. 

Cancelled Orders:
If you need to cancel your order, it must be done prior to the order shipping out or within 12 hours of purchase. Cancelled orders are subject a 20% restocking fee.

If you selected shipping on your order and paid for shipping, but want to pick up your order, your shipping will not be refunded. You will receive a gift card in the amount of shipping fees paid upon pick up. You must contact the store immediately vis phone (203-491-2090) to ensure your order is not shipped. Once a shipping label is printed. we cannot change the status of your order.

Returns:

• All returnable items that are post marked within 2 days of delivery date (excluding Sundays) will be eligible for a full refund (buyer is responsible for all shipping charges. If your order qualified for free shipping or was shipped during a free shipping promotion - shipping charges will be deducted from your refund or credit.
• Store credit will be provided for all items that are postmarked 3+ days after delivery. Items must be received no later than 21 days after purchase date, no exceptions. Items returned after the valid period will be shipped back at buyers expense or donated if requested. Store credit will be delivered via gift card code to your email. We are not responsible for list gift card codes.
• All items being returned must be unworn, unwashed, and tags attached
• Please allow up to 7 business days for your return to be processed after delivery date. Returns are processed one day a week (Tuesday mornings).
• ON SALE and Clearance items are NOT eligible for return or exchange
• Preorder items are final sale at the time of ordering. Please order carefully and use the size chart when ordering
• Seasonal items such as holiday decor and holiday graphic tees are final sale.
• Mystery items are not eligible for return or exchange
• Intimates, including but not limited to bralettes, may not be returned or exchanged
• If any defective or damaged items are received, contact the store via this link within 3 days of receiving your item for a refund. Items must be unworn and unwashed. We will gladly send a return label to your inbox and refund your purchase once it is returned us, unwashed and unworn.